DoT hosts Customer Service Training workshops

Nearly 500 tourism stakeholders from across the U.S. Virgin Islands participated in training last month presented by one of the world’s leading experts in service excellence, Dr. Bryan Williams. Williams, a USVI native and dynamic keynote speaker, consultant and author, delivered a series of workshops on topics such as “What it means to be a professional,” “Building a team of engaged employees,” “Creating a culture of service and organizational excellence” and “Being a service ambassador.” The training was offered on the St. Croix and St. Thomas campuses of the University of the Virgin Islands.