HUNDREDS ATTEND TOURISM DEPARTMENT’S CUSTOMER SERVICE SESSIONS

For Immediate Release

Source: United States Virgin Islands Department of Tourism

Contact: Alani Henneman-Todman
ahenneman@usvitourism.vi

Keisha Nelson + 1 201 861-2056
keisha@marketplaceexcellence.com

Dr. Bryan Williams addresses participants in St. Croix.

Dr. Bryan Williams addresses participants in St. Croix.

HUNDREDS ATTEND TOURISM DEPARTMENT’S CUSTOMER SERVICE SESSIONS

U.S. VIRGIN ISLANDS (September 21, 2016) – The Department of Tourism is reporting another successful round of customer service training sessions for hundreds of industry partners and business professionals throughout the Territory.

Earlier this month, the Department partnered with U.S. Virgin Islands native and keynote speaker Dr. Bryan Williams to deliver training sessions geared towards hospitality industry professionals, including airport representatives, supervisors, general employees and taxi operators.

The workshops focused on enhancing personal, professional and company brands, as well as reviewing the 10 major aspects of the Department’s Customer Service Pledge. Attendees also gained insight about how they can serve as an effective ambassador.

More than 700 participants attended sessions held at the campuses of the University of the Virgin Islands and the Territory’s airports on St. Croix and St. Thomas.

As part of its commitment to continuously improve the level of service offered throughout the tourism and hospitality sector, the Department of Tourism invests more than $25,000 for each quarterly customer service series, with an average spend of approximately $35 per attendee.

“It is imperative that we provide customer service training to our partners in the tourism industry. We are in a global competition with other destinations, and today’s discerning travelers make decisions based on many factors, including their expectations of friendly, helpful and attentive service. These sessions help us to achieve our goals of improving our performance in this area,” stated Commissioner of Tourism Beverly Nicholson-Doty.

The Department of Tourism will offer an additional opportunity to participate in customer service training before the end of 2016.

Dr. Bryan Williams speaks to tourism stakeholders in St. Thomas.

Dr. Bryan Williams speaks to tourism stakeholders in St. Thomas.

For more information about the United States Virgin Islands, go to VisitUSVI.com, follow us on Twitter (@USVITourism) and become a fan on Facebook (www.facebook.com/VisitUSVI). When traveling to the U.S. Virgin Islands, U.S. citizens enjoy all the conveniences of domestic travel – including on-line check-in – making travel to the U.S. Virgin Islands easier than ever. As a United States Territory, travel to the U.S. Virgin Islands does not require a passport from U.S. citizens arriving from Puerto Rico or the U.S. mainland. Entry requirements for non-U.S. citizens are the same as for entering the United States from any foreign destination. Upon departure, a passport is required for all but U.S. citizens.

ENDS